HERE TO HELP

How can we help?

Answers to common questions about Nafithah, and a direct way to reach us.

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Share app feedback, suggest a city service or ask for technical support. No account needed.

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Frequently asked questions

How do I sign in?

Enter your phone number in the app and use the verification code sent to you to complete sign-in. If the code does not arrive, check the number and try requesting a new code in the app.

Where are my bookings and digital tickets?

Open Bookings in the app to see your reservations and available digital tickets. Make sure you are signed in with the account used for the booking.

How do payments and refunds work?

Payment options and any refund conditions are shown during booking. Review the terms for your booking before paying. For questions about a payment or refund, contact us with your booking details.

How do I report a city issue or send feedback?

Use the reporting or feedback options in the app to tell us about an issue or share a suggestion. Add the relevant details so the team can review your report.

How do I delete my account?

You can request account deletion in the app. Read the Account deletion instructions for details.